We want you to be happy with the items you purchase from AmericanPumpkins.com. If you are not satisfied with your purchase for any reason, you may return items for a refund within 30 days, subject to the conditions below.
Return shipping is responsibility of the buyer. A return label fee will be credited from your refund if you decide to use our label. Original shipping charges incurred to ship the item are non-refundable.
In case of FREE SHIPPING Item, following fees would be deducted towards original shipping charges:
|Domestic (US) Order Value||Shipping Fees|
|$0 – $50||$7|
|$51 – $200||$15|
|$201 – $500||$25|
Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, bar-code, and serial number intact. We cannot accept returns for merchandise that has become defective upon customer use. Refer below for returning defective merchandise.
Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
The product serial number must match the serial number in our database.
Return merchandise must be double-boxed with no writing on the manufacturer’s box. Your Return Authorization number should be prominently displayed in the the shipping box.
Although we have a very flexible return policy on most items we sell, there are some exceptions. The following items may not be returned:
- Items marked as “FINAL SALE”
- Consumables, including but not limited to, recordable media, film, tapes, batteries, paper, and ink
- Mobile Phones
- Digital products
- Perishable items
- Personal items
- Open vitamins and supplements
Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account.
If you purchased a product that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.
An item that was discovered to be defective upon receipt can be replaced or returned for a full refund. The defect must be notified within 3 days of receipt.
Damaged or Missing items:
Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment.
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following the receipt of your return. Please allow for additional processing time after holidays.
Although it is our goal to ship a replacement as quickly as possible, a replacement cannot be shipped before we receive and inspect the return. To receive a replacement more quickly, you may place a new order for the same item (shipping not included) and we will issue a refund for the full value of the returned product (including shipping) upon completion of our return process.